The Merlin Magix release R4. is capable of expanding to 80 lines and up to 200 extensions. The Magix R4 offers such time and money saving features as : Windows Based System Administration, Remote call forward , Simultaneous call forward, trunk to trunk transfer, Voice Mail Integration, Automatic Number ID via the PRI Module, Faster Call Processing, PCMIA Memory for auto back up programming, Phone Monitoring, PRI services via the DS1 module, ISDN services via the ISDN module allows for fast Internet access and high speed data and video services.
Integrated System offers call center support for up to 30 total agents and 32 calling groups in the system, agent back up, escape from queue option for customers, and supervisor service-observing.
